Triumvirs Academia will only provide returns for goods (physical and digital) only if it constitutes a major failure under Australian Consumer Law or at the discretion of Triumvirs Academia. A major failure with goods is when:

• a reasonable consumer would not have bought the goods if they had known about the problem. For example, no reasonable consumer would buy a washing machine if they knew the motor was going to burn out after three months;
• the goods are significantly different from the description, sample or demonstration model shown to the consumer. For example, a consumer orders a red bicycle from a catalogue, but the bicycle delivered is green;
• the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a ski jacket is not waterproof because it is made from the wrong material;
• the goods are substantially unfit for a purpose that the consumer told the supplier about, and cannot easily be made fit within a reasonable time. For example, a car is not powerful enough to tow the consumer's boat because its engine is too small—despite the consumer telling the supplier they needed the car to tow a boat;
• the goods are unsafe. For example, an electric blanket has faulty wiring.

Triumvirs Academia will only provide returns for services only if it constitutes a major failure under Australian Consumer Law or at the discretion of Triumvirs Academia. A major failure with services is when:

• a reasonable consumer would not have acquired the services if they had known the nature and extent of the problem. For example, a reasonable consumer would not pay to have acrylic nails attached if they knew the nails would fall off within an hour;
• the services are substantially unfit for their normal purpose and cannot easily be made fit for such a purpose, within a reasonable time. For example, a carpet-cleaning service changes the colour of the consumer's carpet in some places;
• the consumer told the supplier they wanted the service for a specific purpose but the service, and any resulting product, do not achieve that purpose and the service cannot easily and within a reasonable time be made to achieve such a purpose. For example, a consumer tells a pay TV company they are specifically buying the service because they want to watch the Olympics. They sign up to a 24-month contract but the Olympics are over before the company installs the service;
• the consumer told the supplier they wanted a specific result but the services, and any resulting product, do not achieve that result and the service cannot easily and within a reasonable time be made to achieve such a result. For example, a consumer asks a technician to increase the memory capacity of a computer within one week. When installing an extra drive, the technician damages the hard drive. Repairs will take six weeks but the consumer needs the computer within a week;
• the supply of the services has created an unsafe situation. For example, an electrician incorrectly wires wall sockets in a consumer's new kitchen, which makes the electrical outlets unsafe.